Super cute house and great location

The house is very cute, clean and modern. Very easy access to Bourbon street via streetcar. Highly recommend this property and would stay again now that I know how to navigate the below. My only complaint was with booking agency, Book Nola. I received an email telling me I needed to complete a verification screening. I’ve never been asked that before, so I called 3 separate times over a 3 week period leaving my contact information. I never received a call back. I tried once more a few days prior to leaving. It’s a 4 step process. I had to call to initiate each step bc it was not automated. After I was told it was completed, I remembered in one of my conversations I needed to take a picture with my credit card. I sent another message asking about that and they apologized for the oversight. I asked what would have happened had I not completed all the steps, they informed me I would not have been able to check in. I paid for early check in and was told I would get the code an hour prior. I did not receive the early check in code by noon. I called multiple times without any answer and when they got back to me they said they sent it through the message app not via text/email. When I looked I noticed it was sent as we were speaking on the phone which was right at 1pm.I hope my experience was unusual.