Frequently Asked Questions
The booking shall be subject to a strict cancellation policy defined as follows. For non-holiday/special event bookings, guests may cancel 60 days or more before their check-in for a refund of the cleaning fee charge and 50% refund of the nightly rate.
For special event/holiday bookings (including but NOT limited to Mardi Gras, Jazz Fest, Essence Fest, New Years, Thanksgiving, Christmas, etc.), in which case bookings are non-refundable 48 hours after booking, BUT only if the booking is made 30 days before the check-in date. If the booking is made within 30 days of arrival, it is non-refundable.
If guests do not make use of the property, cleaning fees are always refundable after a property inspection can be performed to confirm the property was not used.
We really want you to be happy during your stay with us! We provide several ways for you to reach us if there is an issue with your vacation rental.
Fill out our Quick Contact Form
Call or text 504-300-8225
Email info@booknola.com
Reach out to us via your existing message chain with us.
Please understand that we have to balance the level of service we offer with the amount that we charge for your vacation rental. We are not the Ritz Carlton.
Many of our units are pet friendly! Please click here to see the complete list of all the properties that allow pets.
There is never a bad time to get a short term rental property, and we are happy to help with that process. You can reach out to us at the link below to get started!