Everything You Need To Know
Frequently Asked Questions
All properties do require you to fill out verification information through our insurer SuperHog. You will have the option of paying a $35 non-refundable deposit, or a $500 refundable deposit. Upon your departure, our cleaning professionals perform a thorough inspection of the home and after confirming all has been left in proper order with no damage or missing items your deposit (if you chose the refundable option) will be refunded via your original payment method, within 10 days of your departure.
The booking shall be subject to a strict cancellation policy defined as follows. For non-holiday/special event bookings, guests may cancel 60 days or more before their check-in for a refund of the cleaning fee charge and 50% refund of the nightly rate.
For special event/holiday bookings (including but NOT limited to Mardi Gras, Jazz Fest, Essence Fest, New Years, Thanksgiving, Christmas, etc.), in which case bookings are non-refundable 48 hours after booking, BUT only if the booking is made 30 days before the check-in date. If the booking is made within 30 days of arrival, it is non-refundable.
If guests do not make use of the property, cleaning fees are always refundable after a property inspection can be performed to confirm the property was not used.
We really want you to be happy during your stay with us! We provide several ways for you to reach us if there is an issue with your vacation rental.
Fill out our Quick Contact Form
Call or text 504-300-8225
Email [email protected]
Reach out to us via your existing message chain with us.
Please understand that we have to balance the level of service we offer with the amount that we charge for your vacation rental. We are not the Ritz Carlton.
Many of our units are pet friendly! Please click here to see the complete list of all the properties that allow pets.
There is never a bad time to get a short term rental property, and we are happy to help with that process. You can reach out to us at the link below to get started!
