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Everything You Need To Know

Frequently Asked Questions

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How do I check-in and out of my vacation rental?
You will enjoy the convenience of our 24-hour, no-hassle check-in. After booking your stay with us you will receive an email from our team with a link to your digital guidebook which contains detailed check-in instructions for your vacation rental. You will receive your unique access code an hour before your check-in time so you can arrive at your convenience.
What are the check-in and check-out times?
Check in, is at 4pm, and check-out is at 11am. We do offer early check-ins (1pm) and late check outs 1pm) for $50 when possible. This fee covers the cost of hiring an additional cleaning professional to ensure the home is able to be properly cleaned and sanitized in the shorter window between the next or previous guest and your stay.
Do you take a security deposit? If so, will it be refunded?

All properties do require you to fill out verification information through our insurer SuperHog. You will have the option of paying a $35 non-refundable deposit, or a $500 refundable deposit. Upon your departure, our cleaning professionals perform a thorough inspection of the home and after confirming all has been left in proper order with no damage or missing items your deposit (if you chose the refundable option) will be refunded via your original payment method, within 10 days of your departure.

What is your procedure if something is damaged in the home?
We believe in maintaining the integrity of all of our vacation rentals to ensure maximum comfort for all of our guests. When we find it are made aware of damage we will have it promptly addressed. Please be aware that we hold guests accountable for unreasonable damages and/or missing items. If there’s any damage or missing items, you will be contacted and the cost will be taken from your security deposit or your credit card will be charged to cover the cost.
What is your cancellation policy?

The booking shall be subject to a strict cancellation policy defined as follows. For non-holiday/special event bookings, guests may cancel 60 days or more before their check-in for a refund of the cleaning fee charge and 50% refund of the nightly rate.

For special event/holiday bookings (including but NOT limited to Mardi Gras, Jazz Fest, Essence Fest, New Years, Thanksgiving, Christmas, etc.), in which case bookings are non-refundable 48 hours after booking, BUT only if the booking is made 30 days before the check-in date. If the booking is made within 30 days of arrival, it is non-refundable.

If guests do not make use of the property, cleaning fees are always refundable after a property inspection can be performed to confirm the property was not used.

What is the best way to request service or inform you of a problem at the rental?

We really want you to be happy during your stay with us! We provide several ways for you to reach us if there is an issue with your vacation rental.

Fill out our Quick Contact Form
Call or text 504-300-8225
Email [email protected]
Reach out to us via your existing message chain with us.

Please understand that we have to balance the level of service we offer with the amount that we charge for your vacation rental. We are not the Ritz Carlton.

Do my accommodations provide internet?
All of the vacation rentals we manage have wireless internet. These services are provided at no extra charge and as a courtesy to you.
Does my rental have cable TV?
The rentals do not have cable, however, all units contain Smart TV’s with apps for Netflix, Hulu, Amazon Video, Disney+, and much more.
Is smoking allowed?
Smoking is not allowed inside any of the units. Smoking is permitted outside of the units, on porches or balconies.
Do you provide linens and towels?
Absolutely! We provide enough fresh linens and towels for each guest staying.
How can I acquire a proprty to join Book NOLA’s portfolio?

There is never a bad time to get a short term rental property, and we are happy to help with that process. You can reach out to us at the link below to get started!

Consultation – NOLA STR Solutions 

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