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Everything You Need To Know

Frequently Asked Questions

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TYPE OF PLACE
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FEATURES & AMENITIES
Best Rates Guaranteed when Booking Direct
How do I check-in and out of my vacation rental?
You will enjoy the convenience of our 24-hour, no-hassle check-in. After booking your stay with us you will receive an email from our team with a link to your digital guidebook which contains detailed check-in instructions for your vacation rental. You will receive your unique access code an hour before your check-in time so you can arrive at your convenience.
What are the check-in and check-out times?
Check in, is at 4pm, and check-out is at 11am. We do offer early check-ins (1pm) and late check outs 1pm) for $50 when possible. This fee covers the cost of hiring an additional cleaning professional to ensure the home is able to be properly cleaned and sanitized in the shorter window between the next or previous guest and your stay.
Do you take a security deposit? If so, will it be refunded?

All properties do require you to fill out verification information through our insurer SuperHog. You will have the option of paying a $35 non-refundable deposit, or a $500 refundable deposit. Upon your departure, our cleaning professionals perform a thorough inspection of the home and after confirming all has been left in proper order with no damage or missing items your deposit (if you chose the refundable option) will be refunded via your original payment method, within 10 days of your departure.

What is your procedure if something is damaged in the home?
We believe in maintaining the integrity of all of our vacation rentals to ensure maximum comfort for all of our guests. When we find it are made aware of damage we will have it promptly addressed. Please be aware that we hold guests accountable for unreasonable damages and/or missing items. If there’s any damage or missing items, you will be contacted and the cost will be taken from your security deposit or your credit card will be charged to cover the cost.
What is your cancellation policy?

The booking shall be subject to a strict cancellation policy defined as follows. For non-holiday/special event bookings, guests may cancel 60 days or more before their check-in for a refund of the cleaning fee charge and 50% refund of the nightly rate.

For special event/holiday bookings (including but NOT limited to Mardi Gras, Jazz Fest, Essence Fest, New Years, Thanksgiving, Christmas, etc.), in which case bookings are non-refundable 48 hours after booking, BUT only if the booking is made 30 days before the check-in date. If the booking is made within 30 days of arrival, it is non-refundable.

If guests do not make use of the property, cleaning fees are always refundable after a property inspection can be performed to confirm the property was not used.

What is the best way to request service or inform you of a problem at the rental?

We really want you to be happy during your stay with us! We provide several ways for you to reach us if there is an issue with your vacation rental.

Fill out our Quick Contact Form
Call or text 504-300-8225
Email [email protected]
Reach out to us via your existing message chain with us.

Please understand that we have to balance the level of service we offer with the amount that we charge for your vacation rental. We are not the Ritz Carlton.

Do my accommodations provide internet?
All of the vacation rentals we manage have wireless internet. These services are provided at no extra charge and as a courtesy to you.
Does my rental have cable TV?
The rentals do not have cable, however, all units contain Smart TV’s with apps for Netflix, Hulu, Amazon Video, Disney+, and much more.
Is smoking allowed?
Smoking is not allowed inside any of the units. Smoking is permitted outside of the units, on porches or balconies.
Do you provide linens and towels?
Absolutely! We provide enough fresh linens and towels for each guest staying.
How can I acquire a proprty to join Book NOLA’s portfolio?

There is never a bad time to get a short term rental property, and we are happy to help with that process. You can reach out to us at the link below to get started!

Consultation – NOLA STR Solutions 

See What Our Guests Are Saying!

Great location, great space, property was excellent would stay here…

Stephen (review from Airbnb)
5star rating
July 17, 2023
Great location, great space, property was excellent would stay here again

So far, this is my favorite BnB in NOLA. Love…

Tim (review from Airbnb)
5star rating
February 26, 2023
So far, this is my favorite BnB in NOLA. Love the neighborhood, location is fantastic with tons to do in short walking distance. Thanks again for having us!

The house was great and very clean! The location was…

Shaquana (review from Airbnb)
5star rating
March 21, 2021
The house was great and very clean! The location was perfect and quick Uber ride to everywhere we wanted to go!

Walkable to bourbon st., safe neighborhood, comfy beds. Great spot

Melissa (review from Airbnb)
4star rating
December 5, 2022
Walkable to bourbon st., safe neighborhood, comfy beds. Great spot

Mike’s place is such a vibe!!! The pics do not…

Tameka (review from Airbnb)
5star rating
September 12, 2022
Mike’s place is such a vibe!!! The pics do not do this lodging justice! They even allowed us to check in early for a very small fee! Understand people, people with AirBnBs have extremely high cleaning fees, but this place is worth EVERY cent!!!!Re...

We loved the stay ..Clean quit and east access to…

Moses (review from Airbnb)
5star rating
January 29, 2023
We loved the stay ..Clean quit and east access to great food and drinks …Response:Thank you for your amazing review Moses! So glad you enjoyed your stay! We'd love to host you again for your next visit to NOLA!

We all had a fantastic time. This place is in…

Andrew (review from Airbnb)
5star rating
August 8, 2022
We all had a fantastic time. This place is in a great location close the French quarter. Host was 5 stars, will be requesting to stay here for future New Orleans visitsResponse:Thanks for the stellar review Andrew! We're so happy you found our spa...

Very nice and big apartment. Big bedrooms and lovely bathrooms.

Hilde (review from Airbnb)
5star rating
December 5, 2022
Very nice and big apartment. Big bedrooms and lovely bathrooms.

Such a cute place with very comfy beds and hotel…

Meg (review from Airbnb)
4star rating
February 26, 2022
Such a cute place with very comfy beds and hotel like amenities. Good communication with host, make sure you are familiar with neighborhood, worked well for us but we lived in New Orleans for many years.Response:Thanks for the lovely review Meg! W...

In a Word AWESOME! GREAT Home – Well manicured and…

Mark (review from Airbnb)
5star rating
July 7, 2022
In a Word AWESOME! GREAT Home - Well manicured and well stocked including snacksGREAT Location - quiet Street, short drive or street car ride from all the AttractionsGREAT Host - very accommodating at check-in and check out. He was also very help...

Just as described. Very nice place. Responded immediately. Close to…

Kelly (review from Airbnb)
5star rating
January 8, 2023
Just as described. Very nice place. Responded immediately. Close to everything. Would definitely stay there again. Thank you!Response:Thanks for the amazing review Kelly. We're so glad you enjoyed our home and would love to host you again!

See What Our Guests Are Saying!

This was a wonderful visit! The hosts were very responsive…

Catherine (review from Airbnb)
5star rating
May 16, 2023
This was a wonderful visit! The hosts were very responsive and kind. Two of my friends checked in early, and a key was missing. So, unfortunately, they couldn't get in. I messaged the host, and they were they were quick to respond and help and gav...

Great house! It was our first airbnb.We hope to plan…

Jim (review from Airbnb)
5star rating
January 14, 2020
Great house! It was our first airbnb.We hope to plan another trip and stay there again!

Beautiful Condo, literally right in front of the pool. You…

Clark (review from Airbnb)
4star rating
March 19, 2022
Beautiful Condo, literally right in front of the pool. You can walk from the patio straight to it. Walls are thin and neighbors were a little nosey but still nice. Great location for Foodies, and tourists. The hosts had great suggestions and we're...

Nice clean home

Sara A. (review from Vrbo)
4star rating
August 16, 2021
Nice clean homeResponse:It was a pleasure hosting you all! Looking forward to hosting you again in the future.

The home was very beautiful! We enjoyed our stay and…

Mary (review from Airbnb)
5star rating
August 9, 2020
The home was very beautiful! We enjoyed our stay and felt safe. We needed to reach out to the host and they were prompt and got back to us relatively fast.

Great place close to the street carResponse:So glad you enjoyed…

Jared (review from Airbnb)
5star rating
January 30, 2023
Great place close to the street carResponse:So glad you enjoyed your stay Jared! Thank you for your wonderful review!

Great place in centrally located

Kirk (review from Airbnb)
4star rating
March 12, 2023
Great place in centrally located

What a phenomenal host for this perfect Air BnB!If you…

Angela & Pete (review from Airbnb)
5star rating
December 30, 2022
What a phenomenal host for this perfect Air BnB!If you are looking to close (but not too close!) to the action with a peaceful place to rest and recharge, you have found your place to stay! Our trip was filled with incredible Cajun and Creole cuis...

Hong’s place is amazing, beautiful and clean. It’s in the…

Clinton (review from Airbnb)
5star rating
November 1, 2022
Hong’s place is amazing, beautiful and clean. It’s in the perfect location within walking distance to the French Quarter lots of great areas to eat. Hong was so nice and accommodating.. She sent us a list of all the best places to check out. The h...

We really loved that our hosts keep their Airbnb immaculate….

Michelle (review from Airbnb)
5star rating
January 19, 2020
We really loved that our hosts keep their Airbnb immaculate. Our family of 7 loved it!Amenities were awesome and their responses to any of our questions were answered quickly. We would definitely stay there again.

Very clean and great location!

Travis (review from Airbnb)
5star rating
September 22, 2021
Very clean and great location!

Mikes place was in a great walkable area to everything…

Melissa (review from Airbnb)
5star rating
December 10, 2022
Mikes place was in a great walkable area to everything you wanted to see and was as pictured. Checkin was smooth and they responded in a timely manner.

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Privacy Policy

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

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