The place was very nice, clean and beautiful. However, check in, was a nightmare. I paid for early check in, it apparently, had not been communicated to Mike, that I was to check in early, therefore, I took a picture of my confirmation, that I paid for early check in. When I got to the Airbnb, I was unable to check in early. I contacted the necessary people regarding the situation only to be told, that I needed to complete another document for completion related to a 35$ or $500 deposit. I did that, and was, informed, that I didn’t have to pay the 35$ by a representative of the Airbnb. However, was still not given the numbers to the lock box to get the keys, to enter the premises. We waited, at least a hour and a half, to two hours, outside the premises, where we knew, absolutely, no one. After my sister, called the company from another state, where she finally spoke to someone. Additionally, we continued to call the necessary phone number, where, sometimes, someone answered and sometimes a recording answered on telling us, there are issues with the phones, and to call back, ALL WHILE WE WERE LOCKED OUT, in a city and a state, that we had never, ever been to before, and knew no one. Finally, the lock box numbers were sent to my phone. Therefore, in hindsight, we had fun on our trip, the Airbnb, was beautiful. But CHECK IN WAS HORRIBLE AND RIDICULOUS!!!!!