Answers to common questions about Book NOLA’s 24/7 concierge support, transportation, custom tours, and pre-arrival trip planning.
When should I start planning my itinerary with the concierge?
You don’t have to wait until you arrive! Our concierge services feature pre-arrival planning, where we reach out before your trip to understand your preferences and schedule activities, dining, and transportation ahead of time.
What kind of transportation can the concierge arrange?
We have all your transportation needs covered, ranging from standard airport pickups to helping you navigate the city like a local.
Can the concierge help me plan a special occasion like a birthday or anniversary?
Yes, we specialize in adding personal touches for special moments like birthdays, anniversaries, and proposals. We can arrange for champagne on arrival, custom room decorations, cakes, and gift baskets to make your celebration truly memorable.
What types of tours and activities can you help book?
We can assist with booking both popular attractions and unique local experiences, including steamboat cruises, plantation tours, private jazz shows, and culinary classes. We are also happy to recommend hidden gems and specific jazz clubs tailored to your interests.
Do you offer health and wellness services during my stay?
Yes, we can help you maintain your wellness routine while on vacation by arranging private yoga sessions and spa treatments.
What if I have a question or an emergency outside of regular hours?
Our dedicated concierge team is available 24/7 around the clock to assist with any requests or questions. We prioritize your safety and comfort, and we are always here to offer support and guidance during any emergency.