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Cancellation Policy

OUR CANCELLATION POLICY IS AS FOLLOWS

The booking shall be subject to a strict cancellation policy defined as follows. For non-holiday/special event bookings, guests may cancel 60 days or more before their check-in for a refund of the cleaning fee charge and 50% refund of the nightly rate.

For special event/holiday bookings (including but NOT limited to Mardi Gras, Jazz Fest, Essence Fest, New Years, Thanksgiving, Christmas, etc.), in which case bookings are non-refundable 48 hours after booking, BUT only if the booking is made 30 days before the check-in date. If the booking is made within 30 days of arrival, it is non-refundable.

If guests do not make use of the property, cleaning fees are always refundable after a property inspection can be performed to confirm the property was not used.

For any questions on this policy, please do not hesitate to reach out to us!

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Standard Cancellation Policy:

  • 60+ days before check-in: 50% refund of nightly rate + full refund of cleaning fee
  • Less than 60 days before check-in: Only the cleaning fee is refundable
  • If you never check in: Cleaning fee refunded (as long as the unit wasn’t accessed)

Special Event Cancellation Policy:

  • Within 48 hours of booking: Full refund (minus 4% processing fee)
  • After 48 hours: Non-refundable, except for the cleaning fee
  • If you never check in: Cleaning fee refunded, provided the unit was unused
(Mardi Gras, Jazz Fest, Essence Fest, French Quarter Fest, Halloween Weekend, Bayou Classic, Southern Decadence, Sugar Bowl, New Year’s, Thanksgiving, Christmas, etc.)