The booking shall be subject to a strict cancellation policy defined as follows. For non-holiday/special event bookings, guests may cancel 60 days or more before their check-in for a refund of the cleaning fee charge and 50% refund of the nightly rate.
For special event/holiday bookings (including but NOT limited to Mardi Gras, Jazz Fest, Essence Fest, New Years, Thanksgiving, Christmas, etc.), in which case bookings are non-refundable 48 hours after booking, BUT only if the booking is made 30 days before the check-in date. If the booking is made within 30 days of arrival, it is non-refundable.
If guests do not make use of the property, cleaning fees are always refundable after a property inspection can be performed to confirm the property was not used.
For any questions on this policy, please do not hesitate to reach out to us!
